How to order

Before you pay, speak with our team, arrange a video introduction if you’d like, and agree the price, documents and purchase terms.

From your first hello to a welcome home

Call or message us. If you’d like, we can arrange a video introduction to your chosen pet and agree the purchase details with you personally.

Choose your pet

Find a puppy or kitten in our catalogue, or ask us to help you choose.
Meet on a video call

If you’d like a video introduction, we’ll arrange a time and answer your questions about your chosen pet.
Agree the purchase and payment details

Before you pay, we’ll agree the price, documents, handover arrangements and order terms.
Welcome your pet

We’ll agree when and where to hand over your pet and explain which documents you’ll receive.

How can I check whether a pet is available?

Call or message us — we’ll confirm current availability before you arrange your purchase.

Can I meet the pet on a video call?

Yes. We often arrange video calls with our pets. We’ll agree a time with you personally.

How can I find out the total cost?

We’ll agree the cost of your pet, documents and delivery for your order before you pay.

How does payment work?

First, we agree your order with you personally. Before any online payment, the recipient, amount and purchase terms must be clear.

Which documents will I receive?

We’ll explain the documents for your chosen pet and agree the list before you arrange your purchase.

What if my plans change?

Call or message us. If you’d like, we can arrange a video introduction to your chosen pet and agree the purchase details with you personally.